Last week I got the Kindle 2.0.  I was psyched about its release and have been comparing the old Kindle with the new one.  I'm working on a review comparing the two, but for now I have a note on Amazon's Kindle customer service.  It rocks.  My Kindle 2.0 was injured during my fall. (See previous post for details.)  I called customer service and they walked me a through troubleshooting techniques, which were unsuccessful.  Then, to my infinite surprise, the customer service representative said that he would be sending out, via one-day air, a replacement Kindle that day (Friday).  I should receive it tomorrow (because of the weekend).  They'll also be sending me a pre-paid postage label to send my current Kindle 2.0 back to them.  This is some of the best customer service ever.  I didn't have to wait to talk to someone and a solution was arrived at within less than five minutes.  If nothing else, I can highly recommend their customer services.